Privacy Policy - Introduction

Monica Erosa regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Monica Erosa users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Monica via our Contact Page.


Collection of Information?

In order to use the Monica Erosa website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Monica Erosa is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collected Information

Any details collected from Monica Erosa customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. All payments are handled securely by Paypal. We do not have access to your credit-card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Pricing

All prices shown on this website are shown in Australian dollars (AUD).

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


Communications

Monica Erosa uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.


Third Parties

Monica Erosa may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Monica Erosa does not share any information with third parties for any unknown or unrelated uses.


Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the Monica Erosa site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.monicaerosa.com.au or its sub domains.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Security Policy

Monica Erosa uses Paypal secure payment system for its online credit-card transactions.

Paypal processes online credit-card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit-card transactions performed for this site using the Paypal Payment gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit-card number cannot be viewed by Monica Erosa or any outside party.
  • All transactions are performed under 128-bit SSL certificate.


For more information about Paypal and online credit-card payments, please visit www.paypal.com


Delivery Policy

After ordering online, you will receive an email confirmation from our online store containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5-10 working days; however if goods are unavailable delivery will take a little longer.

In the case of Limited Edition Reproductions, they will be dispatched 15 days after ordering.

If you wish to query a delivery please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7-day money-back guarantee from the time you receive the goods. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Monica Erosa will not be responsible for parcels lost or damaged in transit if you choose not to insure.